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REFUND AND CANCELLATION POLICY​

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  1. PURPOSE AND APPLICABILITY

    1. This Refund and Cancellation Policy (“Policy”) governs online payments, donations, fees, application charges, event payments, and other financial transactions made through the official website, mobile application, or any other digital platform operated by AV. Meiyappan Matriculation Higher Secondary School (“School”).

    2. This Policy applies exclusively to payments made through the School’s digital platforms and must be read together with the School’s Terms and Conditions and other applicable policies.

  2. RIGHT TO REFUSE OR CANCEL A TRANSACTION

    1. The School reserves the right to refuse, decline, or cancel any payment or donation where:

      1. Incomplete, incorrect, or misleading information is provided;

      2. Mandatory details such as name, address, contact information, or PAN (where required under law, including donations of ₹10,000/- or above) are not furnished;

      3. The transaction appears unauthorised, suspicious, fraudulent, or in violation of applicable law;

      4. A technical, verification, or compliance issue prevents confirmation of the transaction.

    2. Where a transaction is cancelled by the School after receipt of funds, the amount shall be refunded in accordance with this Policy.

  3. FAILED, DUPLICATE, OR UNCONFIRMED PAYMENTS

    1. If a payment is debited from the User’s account but no confirmation is received due to internet connectivity issues, bank server problems, or technical errors, the User must immediately contact the School at avmschool@avm.in or +91 4264 2222.

  4. The School shall verify the transaction with the payment gateway or bank.

  5. If the transaction is confirmed as unsuccessful, duplicate, or incorrectly processed, the excess or erroneous amount shall be refunded in full.

  6. In cases where the failure is attributable to technical issues beyond the User’s control, no deduction of bank or gateway charges shall be made.

  7. REFUND REQUESTS INITIATED BY USER

    1. Refund requests for payments or donations made in error must be submitted within three (3) working days from the date of the transaction.

    2. Refund requests must include:

4.2.1.Full name of the payer;

4.2.2.Transaction reference number / order ID;

4.2.3.Date and amount of transaction;

4.2.4.Reason for refund request.

  1. Refund requests may only be made by:

4.3.1.The person who made the payment; or

4.3.2.The lawful card holder or bank account holder used for the transaction.

  1. The School reserves the right to seek additional documentation for verification.

  1. PROCESSING AND MODE OF REFUND

    1. All refund requests shall be subject to verification, validation of transaction details, and approval by the School in accordance with this Policy and applicable laws.

    2. If approved, refunds shall ordinarily be processed within 7–10 working days, subject to banking and payment gateway timelines.

    3. Refunds shall be credited only to the original mode of payment used at the time of the transaction.

    4. The School shall not be responsible for delays caused by banks, card networks, payment gateways, or financial institutions.

  2. DEDUCTION OF PAYMENT GATEWAY OR BANK CHARGES

    1. Where a refund is requested due to an error attributable to the payer (including incorrect amount entry, duplicate submission initiated by the payer, or voluntary cancellation), the School may deduct actual payment gateway charges or banking transaction fees incurred in processing the original transaction, provided such deduction is reasonable and in accordance with applicable law.

    2. No such deduction shall be made where the refund arises due to:

6.2.1.Technical failure of the School’s systems;

6.2.2.Payment gateway malfunction;

6.2.3.Duplicate debit not caused by the payer;

6.2.4.Cancellation initiated by the School.

  1. NON-REFUNDABLE PAYMENTS

    1. Certain payments, including application fees, registration fees, administrative charges, or event participation fees, may be designated as non-refundable.

    2. Where a payment is non-refundable, such condition shall be clearly disclosed before completion of the transaction.

  2. DONATIONS AND TAX RECEIPTS (INCLUDING SECTION 80G)

    1. Where a statutory donation receipt has been issued and communicated to the donor, including receipt under Section 80G of the Income Tax Act, 1961 (if applicable), refunds shall ordinarily not be permitted.

    2. Refunds after issuance of such statutory receipt may be considered only in cases of genuine error or exceptional circumstances and strictly subject to compliance with applicable tax laws.

  3. PAYMENT DISPUTES AND CHARGEBACKS

    1. In the event that a User initiates a chargeback or payment dispute through a banking institution, card network, or payment service provider, the School reserves the right to provide relevant transaction records and supporting documentation to the concerned financial institution.

    2. Where a chargeback is found to be fraudulent, abusive, or contrary to this Policy, the School reserves the right to take appropriate action in accordance with applicable law.

  4. FRAUD PREVENTION
    The School reserves the right to suspend or decline refund requests where there is reasonable suspicion of fraud, misuse, unauthorised transaction activity, or violation of this Policy.

  5. LIMITATION AND STATUTORY COMPLIANCE

    1. The School reserves the right to decline a refund request where the transaction is valid, authorised, and properly processed.

    2. Nothing contained in this Policy shall limit or override any statutory rights available under applicable law.

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